Returns & Exchanges
At Terra Delyssa, we stand behind the premium quality of our olive oils and food products. If your order arrives damaged or does not meet our high standards, we are committed to making it right through a hassle-free return or replacement process.
Contact Support
Reach out to our customer care team within 14 days of delivery with your order number and details regarding the issue.
Provide Documentation
For damaged or defective items, please attach clear photos of the product and packaging to help us expedite your claim.
Receive Authorization
Our team will review your request and provide a return authorization number or confirm if a replacement will be shipped immediately.
Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship a fresh bottle of our premium oil at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing